Enso Fintech User Service Terms

用户服务 条款

 

 

1.    DEFINITIONS
定义
Commonly used capitalized terms are defined as follows.
以粗体书写的常用术语具有下述定义。

1.1    User Service” means any distinct, subscription-based, hosted, supported and operated on-demand solution provided by Enso Fintech under this Agreement.

用户服务是指由Enso Fintech根据本协议提供的任何独有的、按需租用的、托管式支持和运营的按需解决方案。
1.2    Cloud Materials” mean any materials provided or developed by Enso Fintech (independently or with Client’s cooperation) in the course of performance under the Agreement, including in the delivery of any support or Consulting Services to Client. Cloud Materials do not include the Client Data, Client Confidential Information or the User Service.
资料是指在履行协议过程中(包括在向客户交付任何支持或咨询服务的过程中)由Enso Fintech(独立或与客户合作)提供或开发的任何资料。云资料不包括客户数据、客户保密信息或用户服务

13    Client Data ” means any content, materials, data and information that Authorized Users enter into the production system of a User Service or that Client derives from its use of and stores in the User Service. Client Data and its derivatives will not include Enso Fintech’s Confidential Information.
客户数据是指授权用户向用户服务生产系统中输入的任何内容、材料、数据和信息,或者客户从使用用户服务的过程中获得的以及存储在用户服务中的任何内容、材料、数据和信息。客户数据及其衍生物均不包括Enso Fintech的保密信息。

1.3  Implementation Services means the services required to set-up, or otherwise configure the User Service , for Client.
实施服务是指为客户设置或以其他方式配置用户服务所需的服务。

 

2.    USER SERVICE

用户服务

2.1    Feature.  

功能

The User Service may be used by Client in support of its and its Affiliates’ customer engagement and art business operations, and includes the following features: (a)    Marketing Programs; (b)  Sales Management ; (c)  E-commerce; (d)  Order Processing ; (e)  Inventory Management ; (f)  Customer Engagement and Services.
客户可将用户服务用于支持自身及其关联企业的艺术品业务运营,该服务包括以下功能:(a)  营销计划 (b)   销售管理(c)  电子商务(d)  订单处理(e)  库存管理(f)  客户互动和服务。

2.1    Grant of Rights.  
权利的授予。
Enso Fintech grants to Client a non-exclusive, non-transferable and world-wide right to use the User Service (including its implementation and configuration), Cloud Materials and Documentation solely for Client’s and its Affiliates’ internal business operations.  Permitted uses and restrictions of the User Service also apply to Cloud Materials and Documentation.
Enso Fintech授予客户非独占的、不可转让的全球范围内的权利,允许其出于自身及其关联企业的内部业务运营之唯一目的使用用户服务(包括用户服务的实施和配置)、云资料和文档。用户服务的许可使用和限制条款同样适用于云资料和文档。

2.2    Authorized Users.
授权用户。
Client may permit Authorized Users to use the User Service .  Authorized User means any individual to whom Client grants access credentials to use the User Service .

客户有权允许授权用户使用用户服务授权用户是指客户向其授予使用用户服务的访问凭据的任何个人客户应对授权用户违反协议的行为承担责任。

2.3    Use Policy.  

使用政策。
With respect to the User Service, Client will not: (a)  disassemble, decompile, reverse-engineer, copy, translate or make derivative works; (b)   transmit any content or data that is unlawful, defamatory or infringes any intellectual property rights, or (c)   circumvent or endanger its operation or security.

用户服务而言,客户不得:a执行反汇编、反编译、反向工程、拷贝、翻译或制作衍生作品;(b传输非法,诽谤或侵犯任何知识产权的任何内容或数据,或c规避或威胁其运营或安全。

2.4    Suspension of User Service.
暂停用户服务
Enso Fintech may suspend use of the User Service if continued use may result in material harm to the User Service or its users.  Enso Fintech will promptly notify Client of the suspension. Enso Fintech will limit the suspension in time and scope as reasonably possible under the circumstances.
若继续使用会对用户服务或其用户造成严重损害,Enso Fintech可暂停对用户服务的使用。Enso Fintech 应就此类暂停及时告知客户。Enso Fintech 应视情况限定合理可行的暂停时间和范围。


3.    Enso Fintech RESPONSIBILITIES
Enso Fintech的责任

3.1    Provisioning.  
服务。
Enso Fintech provides access to the User Service as described in the Agreement, and provides support for the User Service as referenced in this Agreement.
Enso Fintech应根据协议规定提供对用户服务的访问权限,并应为本协议所述的用户服务提供支持

3.2    Modifications.  
修改。
The User Service and Enso Fintech Policies may be modified by Enso Fintech.  Enso Fintech will inform Client of modifications by email, the support portal, release notes, Documentation or the User Service .  Modifications may include optional new features for the User Service, which Client may use subject to the then-current Supplement.  
Enso Fintech可修改用户服务Enso Fintech 政策。Enso Fintech 将通过电子邮件、支持门户、发行说明、文档或用户服务通知客户有关修改。修改可能包括针对用户服务提供的可选的新功能,客户可依据届时有效的补充条款使用该等新功能。
3.3   Analyses.  
分析。
Enso Fintech or its subcontractors may use anonymous information relating to use of the User Service and Consulting Services to prepare analyses.  Analyses do not contain personal data nor Client Confidential Information. Examples of analyses include: optimizing systems and technical resources and support, research and development of User Service and Consulting Service, verification of security and data integrity, internal demand planning, industry and macroeconomic developments and anonymous benchmarking with other Clients.  Enso Fintech may provide non-anonymous benchmarking services with Client’s prior written consent.
Enso Fintech或它的分包商可使用与用户服务和咨询服务的使用有关的匿名信息来进行分析准备。分析不涉及个人数据及客户保密信息。分析示例包括:优化系统及技术资源与支持、用户服务及咨询服务的研发、验证安全性和数据完整性、内部需求计划、行业及宏观经济发展和与其他客户的匿名对标。经客户事先书面同意,Enso Fintech 可提供非匿名对标服务。

4.    CLIENT AND PERSONAL DATA
客户和个人数据

4.1    Client Data.  
客户数据。
Client is responsible for the Client Data and entering it into the User Service .  Client grants to Enso Fintech and its subcontractors a nonexclusive right to process Client Data (including personal data) solely to provide and support the User Service . Client shall formulate and maintain effective security standards for its Authorized Users’ use of the User Service.

客户负责提供客户数据并将其输入到用户服务中。客户授予Enso Fintech 及其分包商非独占的权利,允许其出于提供和支持用户服务之唯一目的处理客户数据(包括个人数据)。客户应就其授权用户对用户服务的使用制定并维持有效的安全标准。

4.2    Access to Client Data.
对客户数据的访问。
(a)    During the Subscription Term, Client can access its Client Data at any time.  Client may export and retrieve its Client Data in a standard format.  Export and retrieval may be subject to technical limitations as stated in the Documentation.
在租用期限内,客户能够随时访问其客户数据。客户可以标准格式导出和检索其客户数据。导出和检索可能会受到文档所述的技术限制。
(b)    Before the Subscription Term expires, Client may use Enso Fintech ’s self-service export tools (as available) to perform a final export of Client Data from the User Service .
在租用期限届满之前,客户可以使用Enso Fintech的自助服务导出工具(视提供情况而定)执行客户数据从用户服务中的最终导出操作。
(c)    Following the end of the Agreement, Enso Fintech will delete or overwrite the Client Data remaining on servers hosting the User Service unless applicable law requires retention.  Retained data is subject to the confidentiality provisions of the Agreement.
协议有效期结束时,Enso Fintech会删除或覆盖托管用户服务的服务器上保留的客户数据,除非适用法律要求保留这些数据。保留的数据受协议保密条款的约束。
 

5.     TERMINATION终止

5.1    Termination.  
终止
A party may terminate the Agreement:
任何一方均可在以下情况下终止本协议:
(a)    upon thirty days written notice of the other party’s material breach unless the breach is cured during that thirty day period,
在书面通知另一方其实质性违反协议的三十天后,除非该违反行为于上述三十天期间内予以纠正;

5.2    Effect of Expiration or Termination.
有效期届满或终止的效力。
Upon the effective date of expiration or termination of the Agreement:
协议有效期届满或终止生效后:
(a)    Client’s right to use the User Service and all Enso Fintech Confidential Information will end,
客户对用户服务及所有Enso Fintech保密信息的使用权利均将终止;
(b)    Confidential Information of the disclosing party will be returned or destroyed as required by the Agreement.
披露方的保密信息将按协议要求退还或销毁
5.3    Survival.
存续。
Sections 7, 8, 9 and 10 will survive the expiration or termination of the Agreement.
7, 8, 9, 10,的规定在本协议有效期届满或终止之后继续有效。

6.    WARRANTIES
保证

6.1    Compliance with Law.
法律合规。
Client warrants that the Client Data and Client’s use of the User Service will be in compliance with all laws and regulations applicable to it in connection with.

客户保证,客户数据及客户对用户服务的使用符合所有法律法规

6.2    Disclaimer.
免责声明。

Except as expressly provided in the Agreement, neither Enso Fintech nor its subcontractors and licensors make any representation or warranties, express or implied, statutory or otherwise, regarding any matter, including the merchantability, suitability, originality, or fitness for a particular use or purpose, non-infringement or results to be derived from the use of or integration with any products or services provided under the Agreement, or that the operation of any products or services will be secure, uninterrupted or error free. 

除非协议明确规定,否则Enso Fintech 及其分包商和许可方不以法定形式或其他方式,就任何事宜,包括适销性、适用性、独创性或适合特定用途或目的,通过使用和集成依据协议提供的任何产品或服务衍生出的不侵权或结果,或任何产品或服务的操作安全、不会出现中断或错误,做任何明示或暗示的陈述或担保。

The liability of Enso Fintech shall be released under following circumstances:
Enso Fintech 不应因下述情况承担责任
(a)    the User Service is not used in accordance with the Agreement or Documentation,
用户服务的使用不符合协议或文档的规定,
(b)    any non-conformity is caused by Client, or by any product or service not provided by Enso Fintech , or
不符合情形是因客户或非Enso Fintech 提供的任何产品或服务,
 

7.   BREACH OF AGREEMENT
违约

7.1    Indemnification.
赔偿

Unless otherwise specified in this Agreement, if one party violates the convention or guarantee under the agreement, it shall compensate the losses caused to the other party.

除本协议另有约定外,任何一方违反本协议项下约定或保证的,应赔偿因此给对方造成的损失

Neither party (nor its parent company, respective Affiliates or subcontractors) will be liable to the other party for any special, incidental, consequential, or indirect damages, loss of good will or business profits, work stoppage or for exemplary or punitive damages.

任何一方(或其母公司,相关关联企业或分包商)均不就任何特殊的、偶发的、衍生的或间接的损害、商誉或利润损失、停工、惩戒性的或惩罚性损失对另一方承担责任

7.2    Liability Cap.
责任限额。
Under any circumstance, the maximum aggregate liability of Enso Fintech and its affiliated companies to Client for all events (or series of connected events) arising in any twelve month period will not exceed the annual subscription fees paid for the applicable User Service directly causing the damage for that twelve month period.  Any “twelve month period” commences on the Subscription Term start date or any of its yearly anniversaries.  
无论任何时候,Enso Fintech 及其关联方对客户承担的最大责任总额均不得超过为直接引起损害的相关用户服务在该十二个月期间内所支付的年度租用费用。十二个月期间自租用期限开始日期或其任一年度周年日开始。

 

8.    INTELLECTUAL PROPERTY RIGHTS
知识产权

8.1    Enso Fintech Ownership.
Enso Fintech所有权
Enso Fintech and its licensors own all intellectual property rights in and related to the User Service , Cloud Materials, Documentation, Consulting Services, design contributions, related knowledge or processes, and any derivative works of them (“Works”).  All rights not expressly granted to Client are reserved to Enso Fintech and its licensors. Where intellectual property in any Works conceived or created by either party cannot by law vest in Enso Fintech or its licensors as mentioned above, Client grants Enso Fintech or such licensors a non-exclusive, perpetual, irrevocable, worldwide, fully-paid up license to use, modify, create derivative works, sublicense to Enso Fintech’s and Enso Fintech ’s licensees.

Enso Fintech及其许可方拥有用户服务云资料、文档、咨询服务、设计贡献、相关知识或流程及其任何衍生作品(以下简称作品)中所含的及相关的全部知识产权。Enso Fintech 及其许可方保留未明确授予客户的所有权利,如果任何一方就作品所构想或创作的任何知识产权依法不能属于Enso Fintech或其许可方,客户在此向Enso Fintech或其许可方授予一项非排他的、永久的、不可撤销的、全世界范围的、许可费缴足的许可,以允许Enso Fintech或其许可方使用、修改、创作衍生作品,向Enso Fintech的被许可方和客户进行分许可

8.2    Client Ownership.  
客户所有权。
Client retains all rights in and related to the Client Data.
客户保留客户数据中所含的及相关的全部权利。


9.    CONFIDENTIALITY
保密

9.1    Use of Confidential Information.
保密信息的使用。
(a)    The receiving party will protect all Confidential Information of the disclosing party as strictly confidential to the same extent it protects its own Confidential Information, and not less than a reasonable standard of care.  Receiving party will not disclose any Confidential Information of the disclosing party to any person other than its personnel, representatives or Authorized Users whose access is necessary to enable it to exercise its rights or perform its obligations under the Agreement and who are under obligations of confidentiality substantially similar to those in Section 9. Client will not disclose the Agreement or the pricing to any third party.  
接收方应按照与保护自己的保密信息相同的严格程度保护披露方的全部保密信息,且此类措施至少应具备合理的谨慎态度。除了为行使本协议项下的权利或履行本协议项下的义务而需要获取保密信息,并承担与第9规定的条款大体类似的保密义务的员工、代表或授权用户,接收方不得向任何人员披露披露方的任何保密信息。客户不得向任何第三方披露本协议或价格。
(b)    Confidential Information of either party disclosed prior to execution of the Agreement will be subject to Section 9 .
任何一方在签署本协议之前披露的保密信息均受到第9规定的约束。
(c)    In the event of legal proceedings relating to the Confidential Information, the receiving party will cooperate with the disclosing party and comply with applicable law (all at disclosing party’s expense) with respect to handling of the Confidential Information.
如提起与保密信息相关的法律诉讼,接收方应配合披露方并遵守适用于保密信息处理的法律(费用均由披露方承担)。

9.2    Exceptions.
例外规定。
The restrictions on use or disclosure of Confidential Information will not apply to any Confidential Information that:
有关保密信息的使用或披露的限制条款不适用于以下任何保密信息:
(a)    is independently developed by the receiving party without reference to the disclosing party’s Confidential Information,
在未使用披露方的保密信息的情况下,由接收方独立开发的信息;
(b)    is generally available to the public without breach of the Agreement by the receiving party,
在接收方未违反本协议的情况下,为公众所知的保密信息;
(c)    at the time of disclosure, was known to the receiving party free of confidentiality restrictions, or
在披露之时已为接收方所知且不受保密限制的保密信息;或
(d)    the disclosing party agrees in writing is free of confidentiality restrictions.
披露方书面同意免除保密限制的信息。

 

10.    MISCELLANEOUS
其他条款

10.1    Severability.
可分割性。
If any provision of the Agreement is held to be invalid or unenforceable, the invalidity or unenforceability will not affect the other provisions of the Agreement.
如本协议的任何条款被裁定为无效或不可执行,则该无效或不可执行不会影响协议的其他条款。

10.2    No Waiver.
无弃权
A waiver of any breach of the Agreement is not deemed a waiver of any other breach.
对任何违反协议规定的行为放弃追究的权利不应视为对任何其他违约行为放弃追究的权利。

10.3    Assignment.
转让。
Without Enso Fintech ’s prior written consent, Client may not assign or transfer the Agreement (or any of its rights or obligations) to any party. Enso Fintech may assign the Agreement to any of its Affiliates.
未经Enso Fintech 事先书面同意,客户不得将协议(或其任何权利或义务)转移或让与任何一方。Enso Fintech 可将协议让与其任一关联企业。

10.4    Subcontracting.
分包。
Enso Fintech may subcontract parts of the User Service or Consulting Services to third parties. Enso Fintech is responsible for breaches of the Agreement caused by its subcontractors.
Enso Fintech 可将部分用户服务或咨询服务分包给第三方。Enso Fintech 应对其分包商违反协议的行为承担责任。

10.5    Relationship of the Parties.
双方关系
The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties is created by the Agreement.

协议双方为独立的签约方,且协议不构成协议双方间任何的合作伙伴、特许、合资、代理、信托或雇佣关系。
10.6    Force Majeure.
不可抗力。
Any delay in performance or nonperformance (other than for the payment of amounts due) caused by conditions beyond the reasonable control of the performing party (including but not limited to earthquake, fire, flood, natural disasters, exceptionally severe weather, war, acts of terrorism, embargo, strike, riot, a failure of a public utility or public telecommunications system, governmental censorship, prohibition or expropriation, or any or the intervention of any governmental authority) is not a breach of the Agreement. The time for performance will be extended for a period equal to the duration of the conditions preventing performance.
因超出履行协议一方合理控制原因而造成对本协议的迟延履行或不履行的(包括但不限于地震、火灾、水灾、自然灾害、异常恶劣天气、战争、恐怖主义、禁运、罢工、暴动行为、公共事业或公共电信系统失常、政府的审查制度、禁止或征用、或任何政府机关任何的干预、到期款项之支付义务除外),不应构成对本协议的违约。这种情况下,应延长协议的履行期限,延长时间应等于妨碍履约的情形的存续时间。

10.7    Governing Law.
管辖法律。
The Agreement and any claims relating to its subject matter will be governed by and construed under the laws of the People’s Republic of China. Both parties agree to handle all disputes relating to this agreement and its execution through friendly negotiation. If no settlement can be made through negotiation, any party has the right to submit the dispute to Shanghai International Arbitration Center (SHIAC) for arbitration. The arbitration place shall be Shanghai. Arbitral award is final and binding upon both parties. Arbitral fee shall be borne by the losing party.

协议以及与其主旨相关的任何索赔均应受中华人民共和国法律的管辖并据此做出解释。双方同意通过友好协商处理一切与本协议及其执行有关的争议。协商不成的,任何一方有权将该等争议提交至上海国际仲裁中心(SHIAC进行仲裁。仲裁地点为上海。仲裁裁决对双方终局的并对双方具有约束力。仲裁费用由败诉一方承担

10.8    Language
语言
This Agreement is prepared in English and Chinese languages. In the case of any conflict or inconsistency, the Chinese language version shall prevail.

本协议以中英文书就。两种文本如有抵触或不一致之处,以中文文本为准。

 

 

 

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